A SURVEY ON AWARENESS REQUIRED FOR COMMUNICATION IN NON-FACE-TO-FACE ENVIRONMENTS

Abstract

Today, the demand for telework is increasing, and the use of non-face-to-face office work is more common. However, dissatisfaction with the loss of productivity in non-face-to-face work is an issue. As a cause of dissatisfaction in non-face-to-face communication, it is indicated that there is a lack of “noticing the existence, actions, and feelings of collaborators without strain” (awareness), which was common in face-to-face communication. Therefore, we conducted a web-based questionnaire survey of teleworking office workers on factors that contribute to productivity in non-face-to-face work. Our results showed that awareness of voice in non-face-to-face work needs improvement.