What do Employees Want in a Job? A Case Study of Chain Stores in the Food Service Industry

抄録

The meaning of work has changed due to changes in the economic environment such as a decreased labor force and economic fluctuations. Japan’s domestic labor market continues to be characterized by the dominance of job-seekers, due to the human labor shortage. In this context, companies need to create workplaces that satisfy the needs and desires of both consumers and employees. Many people judge the “motivation” for their job based on working conditions, including monetary compensation and relationships with colleagues, but the variables that influence work motivation vary over time. The authors conducted a questionnaire survey among non-regular employees of three major food and beverage chain stores and extracted the factors that affected work motivation. The results confirmed that non-regular employees rate relationships with colleagues and managers as more important than other work-related factors, such as wages.