How the IT capabilities of Information Systems Department influence the suppression of shadow cloud

抄録

The purpose of this study is to investigate the capabilities of the information systems departments to suppress shadow cloud in enterprises. Particularly, due to COVID-19 pandemics, remote work has accelerated, it is believed that the number of shadow cloud has inevitably increased. In this study, author shows that IT Agility in the information systems department affects the IT support capability of the information systems department and has a certain effect on the suppression of shadow cloud. To this end, author conducted a questionnaire survey of employees (N=320) at the level of section manager or higher in the information systems department of a company, and the results of the questionnaire revealed that IT Agility in the information systems department affects the IT support capability and leads to the suppression of shadow cloud. In particular, the effectiveness of communication with the business department was shown as the IT support capability. The author believes that it will be useful in considering future corporate strategies utilizing IT.