2015 Volume 91 Issue 5-6 Pages 47-61
Researchers have found that approximately 70% of the information systems development projects in Japan have failed, thus increasing the demand for solutions that will increase project success rates. Project management is said to be one of the most important factors affecting the project's outcome. Therefore, enhancing the project manager's skill is required. This study aims to develop the project manager's skill to prevent the recurrence of a problem due to factors that the projects have experienced in the past; this is done by using a training program that utilizes root cause analysis. The training program was applied to 23 project managers in an IT vendor in Japan, and the program was evaluated based on a questionnaire and interview of the trainees. As a result of the evaluation, the training program was indicated to be effective in developing the project manager's skill for preventing the recurrence of a problem due to factors that the projects have experienced in the past.