Abstract
The purpose of this study is to investigate the relations among those factors affecting quality performance in construction organizations. On the basis of the existing literature and some new argumentations, derived from in-depth interviews with quality experts, measurement and structural models were empirically analyzed. Through an online survey for qualified quality experts, 917 valid questionnaires were collected. Measurements for validity and reliability were performed. Multivariate statistical methods (EFA, CFA, and SEM) were utilized and the hypotheses, tested. The results indicate that quality performance could be directly affected only by primary quality management activities, such as quality control and quality assurance. The capabilities of human resources could indirectly affect the performance of quality through a sequence of hierarchy: from the effects on those of a set of supportive quality management activities that affect those of primary quality management activities.
