2005 Volume 8 Issue 3 Pages 165-172
The purpose of the study was to identify the degree of satisfaction of care managers towards hospital rehabilitation therapists (physical, occupational, and speech therapists), and satisfaction items which are significantly related to the subjective impressions as expressed by "intention to re-collaborate", "intention to refer", and "general satisfaction". Focus group interviews were conducted with 4 senior care managers and 14 satisfaction items were derived. After adding 3 other items representing "subjective impressions" to the questionnaire, a mail survey was conducted with 200 randomly selected care managers in Tokyo. Exploratory factor analysis with the 90 respondents revealed that satisfaction of the case managers towards rehabilitation therapists was consisted of 2 factors, namely, (1) functional restoration, and (2) ADL reconstruction. The results of categorical regression analyses showed that "intention to re-collaborate" and "intention to refer" items are significantly related to "ADL reconstruction" factor. Specifically, the 25% of those 2 satisfaction items were explained by the above 2 factors. The results also showed that "general satisfaction" item was significantly related to the "functional restoration" factor, and the 42% of this item was explained by those 2 factors.