抄録
By researching the counseling of a Consumers'Center, from the viewpoint of consumer education, the following four results were obtained, concerning the present and possible problems facing consumer counseling about insurance.
① Amongst financial products, Insurance consistertly receves the highest number of complaints in consumer counseling. The major part of complaints is contract and surrender.
② It is necessary to lay the feedback system in Consumers'Center and establish a professional institution for enforcing the educational system ③ Full training in the company for sales staff in order to understand the consumer position perfectly is required. ④ Consumer awareness regarding contracts and insurance are needed.
