2020 Volume 56 Issue 2 Pages 49-57
Since January 2020, risk management against the novel coronavirus disease （COVID-19） has become an urgent social issue. Ergonomics can contribute to reducing social anxiety under the chemical, biological, radiological, nuclear and explosive （CBRNE） disasters through risk communication. This paper discusses ergonomic research issues for crisis and emergency risk communication （CERC） among stakeholders to promote appropriate understanding and behavioral change against social anxiety caused by the COVID-19 outbreak. Finally we summarized ergonomic research issues from following four perspectives: 1） CERC factors in CBRNE disasters, 2） action-oriented communication mitigating social anxiety, 3） ergonomic theory and practice against the public health crisis of COVID-19, and 4） academic role of human factors and ergonomics communities.