We examined the lecture“Feelings management in Communication”using the KiSS-18 standard,a social skills measurementstandard introduced by Akio Kikuchi.We also examined a link between social skills and feelings management incommunication by pharmacists.To do this,we carried out questionnaire survey of pharmacists (n=25citation=4)who attended thelecture on November 29,2009.The collection rate was 92.1%,and the response rate 79.9%.Using the KiSS-18 standard,we compared the total scores by sex,age and job.Averages of total KiSS-18 scores did notsignificantly differ between the sexes,between age groups or jobs.Three factor (s“Trouble management skill”,“Conversationskill”,and“Problem solving skill”) were identified for factor analysis for the 18 questions of the KiSS-18 standard.Themean for“Problem solving skill”factor was significantly higher than for“Trouble management skill" and“Conversationskill”).Conducting covariance structure analysis as proposed in the casual model showed that“Conversation skill”affects allother factors,making it possible to cope with trouble management,and the succeeding steps in the model.
