Journal of Physical Therapy Science
Online ISSN : 2187-5626
Print ISSN : 0915-5287
Original Article
Analysis of the relationships among perceived service encounter quality, service value, satisfaction and behavioral intention for physical therapy patients
Min-Seok KoWon-Hwee Lee
Author information
JOURNALS FREE ACCESS

2017 Volume 29 Issue 11 Pages 2000-2003

Details
Abstract

[Purpose] The purpose of this study was to investigate the relationships among perceived service encounter quality, service value, patient satisfaction, and behavioral intention in physical therapy patients. [Subjects and Methods] This study surveyed 335 patients who received physical therapy treatment at five medical institutions in Jeonju-si, Republic of Korea. This study conducted path analysis on the collected data using Smart PLS 2.0 M3. [Results] The analysis of this study showed that service encounter quality had significantly positive relationship with service value, patient satisfaction, and behavioral intention. Service value had significantly positive relationship with patient satisfaction and behavioral intention. Patient satisfaction had significantly positive relationship with behavioral intention. [Conclusion] Improving the perceived quality of service encounters for physical therapy patients increases service value and patient satisfaction, and positively influences behavioral intention.

Information related to the author
© 2017 by the Society of Physical Therapy Science. Published by IPEC Inc.
Previous article Next article
feedback
Top