Organizational climate of respect for others and employee retention: The case of Japanese hospital in Oita prefecture

Abstract

The purpose of this study is to identify the effects of organizational climate on the retention and turnover of hospital employees, and to develop a theory to explain the relationship between the two. Semi-structured interviews were conducted with hospital employees (physicians, nurses, physical therapists, social workers, etc.) in Oita Prefecture. Categories and subcategories were generated from the data obtained from the interviews, and the relationship between each category was analyzed. Based on the semi-structured interviews with 27 staff members, three main categories (human relations among staff members, job satisfaction and skill development and life support systems, and climate of respect for others) were derived. The results of this study suggest that a good work environment can be created by the combination of staff interpersonal relationships, job satisfaction and two support systems with a climate of respect, which leads to lower staff turnover and higher retention rates.