コミュニケーションにおける否定的フィードバックの抑制の対人的効果 : 「その人とぶつかるくらいなら言いたいことを言わない」ことは何をもたらすか

抄録

This research examined the effects of conversational restraint, called "Restraint on Negative Feedback (RNF)" on the relational partner's dissatisfaction with interpersonal relationship, which are assumed to be influenced by two factors : 1) whether the partner's perception/estimation of the actor's RNF is correct or incorrect, and 2) whether the partner's evaluation of RNF is positive or negative. Dyadic data obtained by a snowball-sampling mail survey revealed that 41% of the partners' perception/estimation of the actors' RNF were incorrect, and that even these misunderstandings had effects on the partners' dissatisfaction with the relationship. Especially in relationships where the partner's evaluations of RNF were negative, these misunderstandings generated positive illusions when the partner underestimated the actors' RNF, and negative illusion when they overestimated his/her RNF. These findings indicated the importance of considering the above two factors in dyadic data inquiring into interpersonal effects of RNF.