感情労働と自己

看護過程における感情労働を通して

抄録

This paper aims to analyze to effects of emotional labour on self-identity in the caring process. In this process, nurses are expected to identify and meet patients' emotional needs. To do so, nurses must manage patients' emotions and establish rapport with patients by paying attention to their own emotions and patients' emotional expressions. Nurses are willing to make rapport with their patients and it is their duty to do so; however, excessive rapport may become an obstacle in their efforts to care for their patients. This paper focuses on how nurses suffer from feelings of ambivalence as double standards of warm feelings and strict rules are imposed on them in the caring process.