Coaching Technique for Safety Training Using Self-assessment

Abstract

A coaching technique was developed to train drivers in operational safety. First, drivers took part in a self-assessment of their attention characteristics. Drivers were able to identify their weak points in the feedback, and were given the opportunity to think of possible ideas to prevent errors. In order to draw more ideas, group discussions were held. Managers then conducted interviews with their drivers using the coaching technique, and encouraged them to deepen their ideas to prevent errors. The validity of this technique was discussed based on results from follow up questionnaires given to the drivers.