ディスエンゲイジド・サイレンスの再構築と改善可能性の探求

抄録

We called into question the validity of disengaged silence labeled by a precedent research which classified silence into six types based on silence motives. Unlike other five silences, disengaged silence seemed to be inconsistent with its label which generally represents a person’s state, not motive. As such, we tried to rebuild disengaged silence using a two-axis approach namely disengagement and silence, which were also considered as state and behavioral disengagements respectively by a precedent engagement research. Using data obtained by our web-based research, we determined respondents who exceeded average scores of both disengagement and silence as a disengaged silence group. Finally, as a result of our analysis, improvability of disengaged silence was confirmed and the most effective scheme for disengaged silence were found by conjoint analysis using conjoint cards laid out schemes should be matched with workers’ desires from their career anchors. Potable benefit program was selected as the most-preferred scheme of the disengaged silence group and this might indicate that Japanese traditional human resources system such as a lifetime employment system causes disengaged silence.