An Evaluation System for End-User Computing Capability in a Computing Business Environment

Abstract

We describe an evaluation system consisting of an evaluation and interpretation model to totally assess and interpret an end-user's computing capability. It includes four evaluation factors and eighteen items, the complex indicators, an evaluation process, and method. We verified the model construct was verified by factor analysis and reliability analysis through a pilot test. We confirmed the application of the developed system by applying the model to evaluating end-users in a computing business environment and presenting the results. This system contributes to developing a practical system for evaluating an end-user's computing capability and hence for improving computing capability of end-users.