Transactions of the Virtual Reality Society of Japan
Online ISSN : 2423-9593
Print ISSN : 1344-011X
ISSN-L : 1344-011X
Training simulator for service industry using virtual reality environment
Akimi OyanagiKazuma AoyamaRen OhmuraTomohiro TanikawaMichitaka Hirose
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JOURNALS FREE ACCESS

2020 Volume 25 Issue 1 Pages 78-85

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Abstract

In recent years, a service industry is becoming to core of market economics. However, amount of worker are decreasing due to decreasing birthrate and aging population. To hire and train new human resources takes temporal, monetary and human cost. Previous studies have developed training simulator to resolve this issue. However, there is no research that focus on hospitality industry, as long as we know. Hence, we developed Virtual Reality training simulator for ground staff in airport. Specifically, on the basis of theory into practice, we developed a training simulator that can do training repeatable in a short time to maintain a motivation for a job. This system scans user’s facial expression and body movement, and convey to other user via an avatar. We were able to develop training simulator that gives us the feeling of a social presence from grand staff’s comments.

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© 2020 THE VIRTUAL REALITY SOCIETY OF JAPAN
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