バーチャルリアリティ環境を利用したサービス業のための業務訓練シミュレータの構築

抄録

In recent years, a service industry is becoming to core of market economics. However, amount of worker are decreasing due to decreasing birthrate and aging population. To hire and train new human resources takes temporal, monetary and human cost. Previous studies have developed training simulator to resolve this issue. However, there is no research that focus on hospitality industry, as long as we know. Hence, we developed Virtual Reality training simulator for ground staff in airport. Specifically, on the basis of theory into practice, we developed a training simulator that can do training repeatable in a short time to maintain a motivation for a job. This system scans user’s facial expression and body movement, and convey to other user via an avatar. We were able to develop training simulator that gives us the feeling of a social presence from grand staff’s comments.