経営行動科学
Online ISSN : 1884-6432
Print ISSN : 0914-5206
ISSN-L : 0914-5206
26 巻, 2 号
選択された号の論文の5件中1~5を表示しています
研究ノート
  • 長島 直樹, 新堂 精士
    2013 年 26 巻 2 号 p. 97-113
    発行日: 2013年
    公開日: 2014/08/01
    ジャーナル フリー
    This study examines business consulting projects, aiming at understanding complex professional B2B services. The key concept here is deviation, which does not necessarily mean failure of projects. Rather, they should be regarded as important events to be allowed for and coped with. The authors conducted a survey the purpose of which is to clarify 1) how consultants recognize deviations, 2) why deviations occur, 3) how consultants react to deviations, 4) what consulting firms can do to prepare for deviations. The survey revealed 1) consultants recognize deviation quite frequently regardless of age, sex, experience, or target industry, 2) consultants recognize deviation mainly when they have different views from the client on the priority of the ongoing issues, 3) experienced consultants are more flexible than the nonexperienced in that they tend to allow for some unclearness of the initial plan, admit the need to reconsider it, and question the effectiveness of informationsharing. In all, the study results indicate that business consulting projects can be better managed by accepting deviation than by elaborating on and sticking to the initial plan.
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事例研究
経営行動科学学会第14回年次大会
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