Objective: To investigate residents violence behaviors as experienced by public health nurses during their duties as well as to clarify the perceptions, feelings, thoughts, and coping related to violence among public health nurses.
Methods: This was an unregistered survey of public health nurses working in Prefecture A. First, the study researcher explained the definition of violence and 20 specific acts of violence,to the public health nurses, They then described their experiences of violence and their perceptions, feelings, thoughts, and coping to violence in the past year.
Results: The questionnaire was distributed to 86 respondents, of which a total of 64 responded. Approximately 70% of public health nurses experienced violent behavior from residents. A χ2 test was conducted with these participants on the extent to which public health nurses perceived acts of violence as violence, and the type and location of violence. The results showed that public health nurses did not often recognize the acts as violence, that the types of violence were “verbal violence” “harassment, intimidation, etc.”, and that the most common type of violence was “telephone counseling”.
Discussion: Public health nurses are risk of violence due to the nature of their work, and their perception of and decision-making to respond to violence is influenced by nurses’ specific emotional rules. There is a need for a forum for sharing information within the workplace on risk assessment, violence prevention measures, support for the psychological impact of health professionals and measures to prevent recurrence.
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