Objective:To survey and analyze judgments made by visiting nurses when they receive an emergency phone call, and to clarify the process of how such nursing judgments are made.
Methods:Study design: Qualitative descriptive research.
Study participants: This study included a total of fourteen certified nurse specialists and certified nurses with at least five years of experience as a visiting nurse.
Survey method: Nursing decisions that were made in scenario models were surveyed through semi-structured interviews.
Analysis method:Transcripts were separated by phrases, which were categorized based on similarities and differences and were systematized in chronological order.
Ethical considerations: This study was approved by the ethics committee of the affiliated university. The authors declare no conflicts of interest.
Results and Conclusion:A total of 35,985 phrases were extracted and aggregated into eight major categories: “Constantly perform risk management,” “Collect health information of the patient from the reported phone call,” “Caretaker’s reported information lacks objectivity or is insufficient,” “Enhance objectivity of the caretaker’s reported information and supplement insufficient information,” “Collect information from others who are not the caretakers,” “Perspective on information collection,” “Content of collected information,” and “Make life-threatening situations a priority and make judgments with consideration for safety first.” Characteristic findings were observed from the perspective that the nurses were “constantly performing risk management,” “complementing insufficient information that also lack objectivity,” and “making life-threatening situations a priority and making judgments considering safety first.”
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