Journal of Japan Association for Performance Excellence Online
Online ISSN : 1880-4365
ISSN-L : 1880-4365
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Japan Assosication for Performance Excellence Online
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Preface
Designing an Elderly Food-Support Service Ecosystem with Automated Cooking Robots
  • -A Business Model Proposal by SDL and SBMC-
    Chiaki Kanayama
    Article type: Research Paper
    2026Volume 11Issue 1 Pages 1-21
    Published: 2026
    Released on J-STAGE: June 03, 2026
    JOURNAL FREE ACCESS
    This paper tests the hypothesis that automated cooking robots in restaurants alleviate labor shortages, reduce labor costs, and standardize operations, thereby establishing a sustainable foundation for elderly food-support services. Using operational data from a Sichuan restaurant chain, we identify structural labor cost challenges and show through simulation that T-CHEF cooking robots can reduce monthly labor costs. Furthermore, an interview with the cooking director of a meal-service company managing 50 elderly-care facilities reveals conditional acceptance of robots - promising for labor stabilization, yet constrained by cost, menu variety, and residual preparation tasks. Drawing on Service-Dominant Logic (SDL), we then propose two applications: a home-support model combining the robot with meal-kit delivery, and a deployment model for elderly care facilities and community kitchens. Applying the Social Business Model Canvas (SBMC), we further confirm the model's potential to deliver both social and economic value.
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