This paper identifies two characteristics expected of evacuation information. Residents make decisions necessary for evacuation from various information sources. Past studies have shown that not only evacuation information released by municipalities, but also calls for evacuation are very effective in triggering evacuation. We investigated the characteristics of information required by municipalities, which are the entities that issue evacuation information,and fire departments, which are the organizations that call for evacuation. The results suggest that the characteristics of the information required differ depending on the organization.
First, municipalities were considered to require "accurate" information such as comprehensive and immediate information based on scientific, objective, and quantitative information to grasp the situation from a bird's eye view in order to issue evacuation information.
Second, firefighters were considered to be seeking "persuasiveness" information such as individual, specific,visual, figurative, and descriptive information in their "call for action" while also using it to make judgments based on their experience.
Third, municipalities and fire departments have a common goal of evacuating residents. For firefighters who call for evacuation, this is the activity goal itself, but for municipalities, the goal of issuing evacuation information exists before that. It was suggested that this difference in activity goals may be a factor related to differences in the characteristics of evacuation information.
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