Research on productivity improvement is delayed in indirect clerical works, given that information items and task contents are difficult to identify, resulting in dependence on skills of workers. This paper proposes a method for analyzing and improving clerical works, paying attention to the availability of information items and transfer of skills required in the work procedure. The method first identifies the initial and objective states, and clarifies work steps along with products and required skills of each step. For value-adding steps, improvement ideas for supporting information item search and skill transfer are presented. The proposed framework serves as a guide for simplifying the objective task and classifying information items and skills according to their importance.

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The customer satisfaction (CS) is important to improve in-store communication among employees. In this paper, we work with select store organizations which are belong to the same rental-store chain and conduct ethnography, including participant observation and in-depth interviews. Different communication styles between a manager and a floor control in each store may be at root of CS performance between employees and customers.

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In the management of IT organizations, the efficiency-focused control was general. And it was effective. Otherwise, as shared service of the IT service becomes general, a linkage scorecards and IT organization strategy maps came to be adopted. It depends on the change in the location of the IT organization. When the management of IT organization differs according to the IT organization form, what kind of management system should I construct with what kind of IT organization?
Then the purpose of this research is to clarify BSC management system appropriate in each form of the IT organization.

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the structural problem analysis method here is a rule used by the writer and co-researchers when we performed installation diagnostics of integrated packages for companies. the principle of the method is to classify and organize problems in terms of organization hierarchy and execution cycle to systematically raise problems to be solved. this paper is an interim report of a structural problem analysis method which is invented by improving a traditional and general structural problem method to analyze and recognize problems of information security for organizations.

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Internet user increased explosively by the spread of the broadband environment. Therefore, the use of digital contents has extended. If digital contents are copied, the quality is not deteriorate. On the other hand, digital contents have the danger of illegally copied.
The problem of illegal contents is a trouble of the digital contents business in the industry, and the damage of the copyright infringement is growing. It is necessary to verify the means to solve the problem from these backgrounds, and to construct the system solution to aim at healthy development of the contents business.
In this research, the system that used the digital watermark for the core element was constructed, and the effectiveness by the copyright protection solution was verified.

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The ISMS certification system has already passed six years or more since it was operated in full scale, and more than 2,600 business units have already acquired the certification. The third party certification system includes QMS and EMS, etc. besides ISMS and QMS already has the history of 20 years or more. However, there are some points of room for improvement to the method of auditing these certification systems. We did the survey widely for ISMS registered units. From this survey, we disclose the issues and solutions for ISMS certification system.

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Abstract: An environmental, social, economic trilemma is being actualized more and more. It is human race's crisis. A strategic measure for that is hoped for. This is originally a category of politics. However, being not able to degenerate "Seed" and "Piece" is a current state as for the desire to expand. The control of the growth rate of population and the rate of industrialization is one of the answers. The base of new social system is IS that uses ICT. The problem was considered from the aspect of the information security and the digital forensics that became the nucleus.

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BPM is not so popular in Japan, but in USA we can easy to find cases like BPMAwards. In this conference, I discovered the difference of the approach for busieness process modeling between Japan and USA. It was mainly because of maturity level for IT automation. In this report, I describe cases for these facts, and consider how to adpapt BPM Suites into Japan.

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There are several diagram methods for data modeling like Entity-Relationship Diagram and Class Diagram. It is very hard to describe a big data model of a large enterprise system into one physical diagram. A large set of diagrams are used during designing a large enterprise system. Influence of modeler's skill makes fluctuation and discrepancy among diagrams. It is necessary how to keep consistency among diagrams. We present a study of algebraic structure of class diagram -- class diagram algebra -- and the condition for consisting class diagram algebra -- consolidation condition. We propose the method to check consistency among class diagrams based on class diagram algebra.

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Standardization of specification for Web form having rich client is in progress inside W3C. XForms as a subset of XML is a good one of them and being applied in various areas. However, most activities lack of theoretical thought on a relationship between data source structure and web form patterns, which may exploit the advantages of standardization. This study proposes a method for generating XForms specification being derivable from given data source through a middleware "Conceptual Form engine" applied with Conceptual Forms model.

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It is difficult to customize ERP software to adapt it to Japanese business model. It is more difficult to change or evolve ERP system, and some times ERP system disturbes organizational change or evolution. Our software engineering group challenged to solve this problem, and developed core application software for Japanese manufacturing business. I will report our software method and experience of software process innovation.

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