It has been stated that labor productivity of the restaurants industry productivity is substantially lower than that of the manufacturing industry. This lower level of productivity is primarily attributable to human-related activity in the workplace. This paper proposes that certain human inadequacies can be replaced by machine-based activity.
There are the 4 functions of the Restaurant Industry.
First of all, (1) the Function of the Manufacturing Industry is mainly to produce meals through the cooking of food ingredients.
Secondly, (2) the Function of the Retailing Industry: primarily related to the direct selling of meals and beverages to customers.
Thirdly, (3) the Function of the Space/Time Provision Industry is concerned with providing rooms, or seats and tables to customers for a defined period of time.
Fourthly (4) the Function of the Service Industry is that of serving customers where by the level of customer appreciation for the quality of hospitality and treatment is involved. Customers expect not only information about meals and drinks, but also the social and cultural elements associated with restaurants.
From an analysis of (4) the Function of the Service Industry in relation to restaurants, a number of inefficient processes primarily concerned with logistics are evident. These inefficiencies are mainly the result of human-related activity.
(3) the Space/Time Provision Industry and (4) the Service Industry which are both heavily dependant on each other.
It is necessary to re-examine the functions of (4) to develop new innovations that will affect greater efficiency in the restaurant industry. This article proposes a strategy for achieving this; examples of which will appear towards the end of the paper.
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