This study aims to clarify the specifi c eff ects of third parties on parents’ access to consultation services
at childcare centers and, based thereon, to consider ways in which childcare centers can support parents to
improve parental access to consultation services.
Parents using licensed nursery schools in A Prefecture were asked to provide free-form descriptive
answers regarding the content of their consultations with childcare centers, whether their consultations had
been facilitated by a third party, and the specifi c infl uence of the third party in prompting them to seek
consultation.
The text mining method was used to analyze the content of the free-form descriptive answers, indicating
three specifi c ways that parents’ access to consultation services was infl uenced by third parties: creating
a sense of security in relation to consultation, creating an awareness for parents of the value of consulting
with a childcare center, and creating a sense of expectation that parents would gain a deeper understanding
of their children. Informed by these third-party infl uences, as a support measure on the part of childcare
centers to improve parents’ access to consultation, and in cases where a third party encounters a parent
who is hesitating to consult with the childcare center, information provision support by the childcare center
is required so that the third party can appropriately provide the parents with information on the consultation
support available at the childcare center. The results also suggest that childcare centers play an important
role in providing support for the formation of a positive stance and attitude in third parties involved with
parents.
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