The Communication Satisfaction Questionnaire (CSQ) was developed by Downs & Hazen (1977), which measures the communication satisfactory factor of an organization in various industries. The CSQ has not been used in the hospitality including hotel industry. This research investigated the communication satisfactory factor of the employee in hotel industry using CSQ, and clarified causal relationship of job satisfaction and productivity using the structural equation modeling. Seven communication satisfactory factors were extracted in this research. These factors have affected job satisfaction and productivity.
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