Background: At a hospital emergency service, the demand for medical services often exceeds the supply. In such a situation, triage by nurses is considered to be important as a means to determine the priority and control the flow of the patient care. In this study, the triage system implemented at our hospital was retrospectively examined to evaluate its “quality”.
Subjects and method: The subjects were patients who had visited our emergency department by means other than ambulances during a 6-month period between April and September 2008. They were classified into 4 triage categories. Their numbers, percentages of hospital admission and time that elapsed before the examination began were computed. In addition, the physicians and nurses jointly conducted a retrospective review at 3 levels and computed the percentages for under- and over-triages. The patients with “chest pain”, for which one may expect triage to be most effective, was extracted and the percentages of those hospitalized were computed for each category. Finally, the time elapsed before and after the review was investigated for the patients with acute myocardial infarction.
Results: There were 7,270 patients who visited our emergency department during the study period. When categorized, there were 2 (0.03%) for “emergent”, 416 (=6%) for “urgent”, 1,884 (26%) for “less urgent”, and 4,968 (68%) for “non urgent”. The time that elapsed before examination (mean ± SD) and the percentage of hospitalization were: 5 ± 7 minutes, 50% for “emergent”; 26 ± 21 minutes, 44% for “urgent”; 35 ± 22 minutes, 16% for “less urgent”; and 43 ± 31 minutes, 1.3% for “non urgent”. The percentages for under- and over-triage were 0.28% and 0.37%, respectively. The percentages of hospitalization of those with “chest pain” were 43% for “urgent”, 15% for “less urgent”, and 0.6% for “non urgent”. The mean lapse of time between the reception and entry into the heart catheterization room for the patients with an acute myocardial infarction was 120 minutes before and 97 minutes after the start of the review. The review procedure resulted in a reduction of 23 minutes in the time required to send the patients to the heart catheterization room.
Conclusion: Triage by nurses led to a more prompt start of the management of patients with more serious conditions. As verified by the shorter time required to begin managing those patients with an acute myocardial infarction, repeated feedback through retrospective reviews will improve the “quality” of triage.
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