With the development of service industries, we have recognized the “Service-Dominant Logic” that a company (service providers) and customers create the value of the services together in and the “Service Profit Chain” that the relation of service providers’ satisfaction and the customers’ satisfaction and company’s profit are important in. In this study, we classify customers and service providers using the system for analyzing the effects of the service by type. Furthermore, we propose the new model based on “Service Profit Chain” in consideration of the customer’s types and the service provider’s types. Therefore, we propose the approach method that a company (service providers) and customers can create the value together in, based on constructing the good communication and matching between the service providers and customers by modeling the structure of the relationship among service quality and service providers’ satisfaction and customers’ loyalty.

The “work style change” evolution in Japan is slow. A telework is one of the implementation channels of a work style change. We propose a telework Maturity Model. We set up the Maturity Model index of the telework.

Open Source Software (OSS) is the software of which source code is open to public, and then the users can study and improve them corresponding to the application and market needs. This study conducted the questionnaire survey to IT companies in Japan, investigating how OSS utilization and contribution to the development community affect the business growth of companies. In the past years’ reports, we presented the results of the questionnaire survey conducted in 2012 and 2013. This year, as the third report, we will present the result of 2014 survey. Comparing the 2012 and 2013 results, we explored some interesting features such as the transition of OSS utilization and contribution on the business growth. In concluding remarks, it is suggested that there are some form of relationships between OSS related factors and business growth, however, the volume of impacts is rather “subtle” at this moment in the Japanese IT companies.

There is a phenomenon that successful firms were failed by the disruptive technology of new firms. This phenomenon is called Innovator’s Dilemma. The value network, which is the cause of innovator’s dilemma, in new market disruption changes in the different manner from low-end disruption. Dynamics of the market in consideration of different disruptions and of measures by successful firms still needs to be explained. This study describes two types of agent-based models each of which can represent the new market disruption and the low-end disruption respectively. Then it is shown that the models can reproduce the phenomena of innovator’s dilemma. After that, dynamics of the market in consideration of the different two types of disruptions is shown and the measures by successful firms is analyzed.

The explosive promulgation of social networking services (SNSs) have made the current communication space, which has expanded covering both real space and cyberspace, a participatory surveillance environment where many of SNS users are consciously or unconsciously forced to participate in surveillance of themselves and/or others in some form. This study attempts to examine the characteristics of young SNS users’ communication behaviour in such an environment and to explore how the surveillance environment would have an influence over their mental status, in particular their self-identity development, based on the psychological and psychopathological studies mainly on dissociation and dissociative disorder.

We have been studying a new method for information security management improvement helped by EA (Enterprise Architecture). It became apparent in our research process, that is, the importance of communication improvement between the executive leaders and the information security staffs, and a supportive role that EA can play. We will discuss the role that EA can play against this challenge based on our case studies in some private companies.

The purpose of this study is to clarify the organizational characteristic differences of the relationship between organization-based self-esteem (OBSE) and knowledge sharing (KS) behavior. Data were gathered from 500 employees using internet survey. The organizational characteristic differences of OBSE and KS were analyzed by analysis of variance, and the differences of the relationship between OBSE and KS were analyzed by structural equation model. The results showed that OBSE may be effective in small and medium-size enterprises and the manufacturing industry.

In the mail order industry in Japan, there is the reversionary payment method. With the introduction of the reversionary payment method, mail-order company can be expected to increase sales. This is because, the customer is that it does not meet the goods arrive in the fraud, and gives a sense of security. As the other hand, and customers to delay payment, customers who do not pay becomes a risk. In this paper, we analyze the differences in the description of the order information of customers who do not pay to pay the price, and Knowledge. Furthermore, the order information by using the knowledge, the payment potential customers, we propose a quantitative evaluation for evaluating algorithms. Then, the results of the evaluation algorithm, was verified using real data.

The objective of this research is to suggest an online-to-offline (OtoO) strategy for retail stores using advertisements of official LINE accounts, a Social Networking Service (SNS). The research involves testing hypotheses and a multiple regression analysis conducted on primary data from consumers. The results show that the primary objective that users register official LINE accounts is to obtain LINE stamps, LINE users evaluate official LINE accounts higher than other SNS services in gathering information on limited-time discount sale, and the users’ interest in the advertisements about retail stores on LINE is affected by the users’ interest in point services, sale campaigns and discount sale information from retail stores. Based on the results of this study, recommendations are proposed for accelerating OtoO adoption by using LINE.

Among methodologies of assessment on capability maturity of IT organization such as COBIT and ITIL, IT-CMF developed by IVI (Innovation Value Institute) is known by its wide variety of covered aspects. IT-CMF has four macro capabilities, 35 CCs (Critical Capabilities) and 256 CBBs (Capability Building Blocks). And capability maturity is assessed by five stages. It provides executive assessment, cluster assessment and single CC assessment. IT-CMF has quite powerful because it provides not only assessment but also specific suggestions for improvements based on the result. At this time, the authors conducted the first proper assessment using IT-CMF (executive assessment and a single CC assessment) for company S. In this paper, the results and implication of the assessment is described.

The objective of this study is to provide a quantitative technique by using Personnel adjusted Added Value (PAV) to help managers to make decisions by objectively evaluating their Human Capital Management (HCM) and projecting profit increase generated by HCM. The approach of this study is divided into three steps. In the first step, PAV is defined as the corporate output. The data is classified into two groups by cluster analysis. In the second step, the factors which represent HCM practices are selected and formulated using principal component and factor analysis. In the third step, the multiple regression model is constructed to identify the HCM factors which influence PAV. This process establishes the model for objectively judging their success of HCM.

Theories of multinational corporations and manufacturing dictate that the strategies pursued by overseas plants and the mother factory are of real importance for competing in a global market. The mother factory serves as a large, central plant through which technological knowledge is transferred. Ferdows (1997) outlines the strategic role of plants as hierarchically classified in a firm’s comprehensive overseas strategy. This study employs a network analysis through products type of vehicle among plants in the Japanese automobile industry. Results demonstrate that a technological knowledge network’s shape varies according to the firm’s overseas strategy. Furthermore, we defines the mother factory in Ferdows’ strategic role of plants and we contribute theories of multinational corporations and organizational learning.

In recent years, from the viewpoint of reducing the future risk, there has been a growing awareness of CSR (Corporate Social Responsibility). In addition, SRI (Socially Responsible Investment) has been attracting attention. The number of investors which invest in a long-term perspective has been increasing. It is very important to know the stability of the stock price for such investors. This study contributes to promote active utilization of CSR information, by showing quantitatively the relation among CSR and stock price change. In the results, for the recovering force of stock price, the effect is not showed. For the mitigation force of stock price crash, this study shows that some of CSR information is working effectively.