This study examined the hypothesis that expression forms of making request vary, depending on what kind of social roles is evoked in its situation. First, as a preliminary study, 61 college female students were asked through a questionnaire to write down verbal expressions of requests they would use in several situations. The results were classified into five kinds of expressions, i.e., direct request, commitment, speaker's condition, speaker's goal, and hearer's condition. Direct request was most used in the context of “buying something”, speaker's condition in “requesting to repair”, and commitment and speaker's goal in others. From this result, three types of social roles, i.e.,“clerk-customer”,“specialist-client”, and “ituation in which hearer's willingness is needed”, were extracted. In Experiment 1, we found relations between those three types of social roles and direct request, speaker's condition, and commitment and speaker's goal, respectively. In Experiment 2, the same settings were manipulated, and by producing the above three types of social roles, their relationships were confirmed.
View full abstract