Purpose: In this study, we performed qualitative analysis to investigate the perception medical care providers have of psychological consultation-liaison (C-L) service in general hospitals. Methods: Two hundred forty nine medical care providers of a core general hospital in a local area completed a questionnaire consisting of three open-ended questions: the first question asked them to describe their image of the word ‘counseling,’ the second asked about their needs for C-L psychologists, and the third asked for their opinion on which clinical cases need referral to psychologists. The qualitative methods KJ technique and CQR (Consensual Qualitative Research) were used to analyze the data. Results: The image medical care providers have about counseling was categorized into the following: “Neutral,” “Giving Emotional Significance,” “Assessment,” “Personal Advice,” “Psychiatric Treatment,” “Psychotherapy (narrow sense),” “Assistance for Medical Activities,” and “Mind-reading.” The needs for C-L psychologists were categorized into “Needs for C-L System,” “Preventive Educational Approach for Health Care Providers,” “Psychological Support Approach for Patients,” “Psychological Support Approach for Patients’ Family,” and “Needs for Psychologists’ Talent for C-L Service.” Clinical cases subjects considered requiring referral to psychologists included seven disease categories, with cancer and chronic disease being the most frequently citied disease categories. There were three categories of problems for cancer patients: “Emotional Distress Problem,” “Patient-Medical Care Provider’s Relationship” and “Distress with Cancer Care Process.” When we compared cancer and chronic disease, both included not only psychological problems, but also pure therapeutic problems. In contrast, cancer patients had two unique characteristics: one was “Emotional Problems regarding Informed Consent,” and the other was “Complicated Patient-Medical Care Provider’s Relationship Problems.” Conclusion: Health care providers have various needs for C-L psychologists, but their image of counseling as psychologists’ main work is not always correct and it is partial. They expect not only counseling/psychotherapy (personal psychotherapeutic intervention), but also preventive and an educational approach for themselves for the patients’ family (consultative intervention). Some of their needs are based on excessive expectations or misunderstanding. Based on our findings, we suggest that C-L psychologists be required to provide intervention for medical care providers’ anxiety and conflict about the care they receive, and for the patient-medical care providers’ relationship in terms of cancer care early.
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