This paper deals with the diffusion approximation technique for solving multi-server queueing problems with balking having Erlangian inter-arrival time and Erlangian service time distributions. Probability of joining of a new customer to the system is assumed to vary as e^<-γy> where γ is a positive parameter and y is the queue length. The approximation technique is based on the theory of diffusion, considering only means and variances of arrival and departure processes. Approximate formulas for P (n), probability of finding n customers in the system, and L, mean number of customers in the system, at steady state, are given. Finally, comparisons of approximate and exact or simulated values of mean number L of customers in the system are made for some E_l/E_k/s (∞) systems with balking to show the effectiveness of the approximation technique and graphs of approximate values of L for several systems are drawn which can be used in practice.
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