Customer Experience Management – a guided Framework for Qualitative Research
Released on J-STAGE: August 25, 2023 |
Volume 8
Issue 2
Pages 1-6
David Marutschke
2
Innovation in Service Ecosystems
Released on J-STAGE: March 29, 2022 |
Volume 1
Issue 1
Pages 1-5
Stephen L. Vargo, Heiko Wieland, Melissa Archpru Akaka
3
Clarifying Experience Formation from the Customer's Perspective Using Critical Incident Technique
Released on J-STAGE: August 21, 2024 |
Volume 9
Issue 1
Pages 1-8
Jing Zhang
4
Influence of Social Norms During the COVID-19 Pandemic on Consumers’ Attitudinal Ambivalence toward Accommodation-Sharing Services: The Case of Japanese Consumers
Released on J-STAGE: August 21, 2024 |
Volume 9
Issue 1
Pages 9-17
Shoetsuro Nakagawa
5
Triggers for Modifying Dysfunctional Customer Behaviour
Released on J-STAGE: March 29, 2022 |
Volume 3
Issue 1
Pages 9-17