Customer Experience Management – a guided Framework for Qualitative Research

Released on J-STAGE: August 25, 2023 | Volume 8 Issue 2 Pages 1-6

David Marutschke

Triggers for Modifying Dysfunctional Customer Behaviour

Released on J-STAGE: March 29, 2022 | Volume 3 Issue 1 Pages 9-17

Wataru Uémoto

Innovation in Service Ecosystems

Released on J-STAGE: March 29, 2022 | Volume 1 Issue 1 Pages 1-5

Stephen L. Vargo, Heiko Wieland, Melissa Archpru Akaka

Does Good Service Recovery Improve Consumer Affinity?

Released on J-STAGE: March 29, 2022 | Volume 6 Issue 2 Pages 12-15

Shinichiro Terasaki, Keigo Taketani

Selling Advanced Service: The Case of an Agricultural Machinery Company in Japan

Released on J-STAGE: June 03, 2022 | Volume 7 Issue 2 Pages 1-8

Towako Sakama