Customer Experience Management – a guided Framework for Qualitative Research

Released on J-STAGE: August 25, 2023 | Volume 8 Issue 2 Pages 1-6

David Marutschke

Innovation in Service Ecosystems

Released on J-STAGE: March 29, 2022 | Volume 1 Issue 1 Pages 1-5

Stephen L. Vargo, Heiko Wieland, Melissa Archpru Akaka

Clarifying Experience Formation from the Customer's Perspective Using Critical Incident Technique

Released on J-STAGE: August 21, 2024 | Volume 9 Issue 1 Pages 1-8

Jing Zhang

Influence of Social Norms During the COVID-19 Pandemic on Consumers’ Attitudinal Ambivalence toward Accommodation-Sharing Services: The Case of Japanese Consumers

Released on J-STAGE: August 21, 2024 | Volume 9 Issue 1 Pages 9-17

Shoetsuro Nakagawa

Triggers for Modifying Dysfunctional Customer Behaviour

Released on J-STAGE: March 29, 2022 | Volume 3 Issue 1 Pages 9-17

Wataru Uémoto