This study investigates the relation between interpersonal communication skills and stress on interpersonal relationships. Further, it examines measures for human resource development and the workplace retention of welfare workers in the personal services sector at nursing facilities for older adults and people with disabilities.
The analysis suggested the following three points. First, communication education and training have a positive impact on the responsiveness of communication skills, the heavy responsibilities associated with welfare work performance, and the stress associated with supporting older adults and people with disabilities in care facilities who exhibit negative thinking. Second, the communication skills necessary for judging social situations are important for capturing the anxieties and concerns among older adults and people with disabilities in care facilities and lead them to develop problem-solving approaches. Third, communication skills are important for reducing anxiety associated with workplace relationships and welfare work performance.
The above considerations indicate the following three conclusions. First, it is necessary to develop human resources so that the opportunities to receive guidance and advice through welfare work are not affected by employment status or occupation. Second, welfare workers should be placed in the workplace, and it is necessary to take measures to encourage active participation in trainings to enhance knowledge and skills related to communication. Third, instruction methods should be developed to allow the recipient of guidance and advice to accept the ideas and policies of the leader and manager.
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