The world today is seeing the rapid progress of globalization and innovation, as well as a paradigm shift in technology. Amid such circumstances, Japan faces numerous issues that could restrict growth,such as problems concerning the environment,energy,falling birth rate,and aging population. If Japan tolerates the current situation and neglects to make reforms for the future, it will unmistakably be in danger of becoming a third-class country in the world.
What is required of Japan today is not to consider these issues as a hindrance but to take on the challenge to combat them by exercising creativity with new approaches, viewing them as an opportunity for growth. The manufacturing industry, which plays an important role in a nation based on scientific/technological creation,which Japan aims to become,is required to create new innovations with insatiable aspiration,that will lead the world in terms of quality,technology,and cost. This is to be done while keeping an eye on changes that are happening in the world and humbly learning from them in order to provide reasonable and high-quality products that will be appreciated by customers worldwide.
Recently, business environments around an organization continue to change drastically.Therefore, the organization must grasp the changes, determine a vision and strategies fit for the environments,and improve and innovate the organization's processes/systems to attain the vision and strategies. TQM is a methodology for doing this effectively and efficiently, which has been utilized worldwide and in all business sectors and has made great successes.However,a close look at status of TQM in individual organizations shows that many organizations implement TQM without understanding its essence,and often have quit TQM.This article shortly explains the key activities as TQM, summarizes the outstanding activities which have been implemented by the Deming Prize awarded organizations, and based on them, discusses future expectations for TQM activities and the roles to be played by TQM promotion departments.
Total Quality Management is essential philosophy of Toyota Motor Corporation since it was founded and should be transmitted to next generation.Reflecting on change of society or company employee, transmission way should be also changed and repeating same manner results in a dead letter of TQM.
Key concepts of promotion way of TQM are “Customer First”“Continuous Improvement (KAIZEN)”and “All people's Participation”. Naturally in order to promote TQM for all related people practice TQM activity, KAIZEN of promotion way should be also necessary based on the view of customer.
TQM promotion division in Toyota Motor Corporation is trying to develop new way to promote TQM in company conforming to its customer “employee”.
In this report, examples of such activity are explained and special event “All Toyota Fiftieth Anniversary TQM Convention”is introduced in later half.
Based on Corporate Philosophy, SEMUI, since its establishment, GC has firmly maintained a position to do everything from the standpoint of others.95 years later,even now,its sprit has never been changed.
Originally, it means “True products are made for the good of others”.
We would like to promote this philosophy not only in japan but also to overseas affiliated companies through GQM (GC's Quality Management)
We have deployed our business on 54 locations in 23 nations as an independent company and have continued STQM activities. Basic idea and how to proceed of TQM which are “Customer oriented,Continuous improvement & Full participation”and also “Practical use of Quality control method”brought us contribution a lot.However we have been facing the common issues for these ten years which are symbolized by the downturn of the Japanese companies.Now it is the time for us to activate“Quality activity(STQM)”,in other words,how we should deal with “Role of person in charge for TQM promotion and future themes”.As we are doing corporate activity globally,the base is the global communication in every activity. In addition to have result by utilizing management method of TQM, we need to efficiently implement Sangen-shugi globally with “Information, Video footage, Communication”. For this, we have set up multi-communication room (tool) that enables us to timely/ globally grasp the status of Genba and communicate face to face.However we believe that the major theme more than the education and utilization of tools and methods is how we should do with the human resource development as promotion leaders.
RICOH was founded on the Spirit of Three Loves (“Love your neighbor, Love your country, Love your work”). This concept informs the work of all group employees, as we are guided at every level of business by the pursuit of well-being for ourselves, our families, our customers, related parties such as suppliers, and society at large. Both TQM and the Spirit of Three Loves share the same top goal:To maximize customer satisfaction.
Over the years, we have enhanced our ability to meet this goal by continually adapting to changes in the business environment, new technological advances, and increasingly sophisticated customer requirements.
Customer value has been shifting towards an emphasis on “using services in conjunction with owning products”. In order to create even greater customer value, RICOH is endeavoring to become a product-based solutions provider. This can be achieved by adhering to the TQM Basic Policy and ensuring that this will be continued by our successors.Four elements of this policy are particularly important for maximizing customer satisfaction through TQM:“Customer-centric”,“Ascertaining the facts”, “Process-oriented”, and “Teamwork”.
There exist many approaches to improve QCD of software development and it is not clear whether each approach such as some usage of technical innovation is useful for quality, cost or delivery simultaneously.In order to confirm statistical significance of a series of hypotheses on the effects of factors related with a project plan the authors propose a new covariance structure model representing causal hypotheses among the three outcome measures of QCD in software developments and the three possible factors to affect QCD as technical innovation, outsourced ratio and percentage of development effort by stage.We fit the proposed model to the data from 195 actual projects in ISBSG database.
The results show that we demonstrate relation among factors by confirming quantitatively that outsourced ratio has significantly affected technical innovation. Effort reduction is significantly affected by technical innovation. Delivery time shortening is significantly associated with a outsourced ratio. And that quality improvement is significantly correlated with percentage effort of build. We demonstrate the trade-offrelation among QCD also. The quality is improved when effort reduction and delivery time shortening.
To prevent quality accidents and troubles due to human inappropriate behaviors like unintentional error and intentional rule violation, an organization needs to implement RCA (Root Cause Analysis).However, it is not easy to implement RCA for the organization which outsources most of product and service provision to suppliers including many home workers. This paper clarified the difficulties in implementing RCA in such organization and then proposed a method for overcoming them.The proposed method was applied to quality claims in assembly of multi-color ballpoint pen and the applicability and effectiveness of the method was evaluated.As the results, it was found that identification of inappropriate behavior by comparing FMEA-based work analysis with accident/trouble reports as well as tailoring of the list of direct/organizational cause candidates based on the type of inappropriate behavior and the roles which each part of the organization plays in preventive activities enable the analyst to overcome the difficulties.