There have been various methods for evaluating and/or diagnosing TQM. These methods, however, did not sufficiently consider the fact that the key activities for the promotion of TQM differ from phase to phase, e.g., introduction, developing, developed and advanced. In this study, a framework for evaluating and/or diagnosing TQM was derived through the considerations on the evaluation items of Deming Prize. Japan Quality Award, and ISO 9000 assessment and registration program. This framework was used to investigate the development processes of TQM in actual organizations and analyze how the effects of the promotion of TQM depend on the status of TQM. Based on the analysis, a method for evaluating and/or diagnosing TQM of an organization was proposed. As a result, it can be concluded that there exist the key activities in each phase, which play an important roie to shift to the upper phase in the course of TQM promotion, and the method for evaluating and/or diagnosing TQM considering this fact is useful for effective and efncient promotion of TQM.
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