As a research project of the Records Management Society of Japan, the authors interviewed the staff of 12 manufacturing companies in Japan. This interview aimed to indentify the current status and issues of records management in such companies, in terms of construction and application of records management rules, audit and training, records management tools, corporate culture, and so forth. As a result, the authors found out that there was plenty of room to improve basic issues such as definition of terms and construction of roles for records management. Top management of the companies holds the key to the improvement and needs to take leadership for records management. In addition, CIO (Chief Information Officer) have a role to support decision-making of the top management, by means of (1) managing company-wide databases of staff, products, technologies, finances, customers, markets, and so forth, (2) investigating compliance and internal control issues, and (3) coordinating cross-sectional business. This research project needs to widen research coverage and strategies in order to identify critical issues and make suggestions for improvement of companies.
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