Various approaches to workers’ mental health have been implemented, including stress check systems, one-on-one meetings, and support by occupational physicians and employee assistance programs (EAPs). However, challenges remain, such as reliance on once-yearly assessments, person-dependent practices, and barriers related to cost and accessibility. In recent years, advances in digital transformation (DX), accelerated by the COVID-19 pandemic, have led to the rapid expansion of artificial intelligence (AI) applications in the field of occupational health. This article provides an overview of the current status and research trends in the use of AI for workers’ mental health, including online consultations, generative AI, and machine-learning-based predictive models. In particular, drawing on emerging evidence regarding the empathic capabilities of generative AI, the practical value of AI-assisted consultation is examined. Furthermore, using Welwork, an AI platform developed by the authors, as an example, this article introduces a decision-support framework that integrates individual support with organizational improvement.
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