Starting from discussing trust in risk-management related enterprises like railway companies, we argue that overall trust in an enterprise is not determined by risk perception, but by two other factors; (1) assurance by institutional regulation (laws, rules, monitoring and punishment) and by engineering arrangement, and (2) moral trust typical of the profession's ethics. We posit here that overall trust in governmental administration has the same logical structure. After distinguishing between trust and assurance, and between personal trust and institutional trust, we describe the properties of institutional trust; asymmetry in information and power, a lack of competitiveness, and its non-reciprocal nature against citizens. We then emphasize the need for balance between regulative assurance and moral trust to make the overall institutional trust function well. The latter half of the paper is dedicated to a multi-variate analysis of this structure based on a nationwide internet survey. The results reveal clearly that there is (1) a general lack of assurance and moral trust (including belief in profession's ethics, a sense of fairness, the role of regulation, accountability, transparency, reputation, competence, or retrospective evaluation) in both of national and local administrations, and (2) the dominating importance of moral trust on institutional trust.
抄録全体を表示