2017 Volume 66 Issue 1 Pages 17-24
Laboratories accredited with the International Standard ISO 15189 have to be available to meet the needs of all patients and the clinical staff responsible for the care of those patients. Therefore, we think that those laboratories must focus on the importance of service quality for patient care. Additionally, since the requirements of patients are becoming increasingly multifaceted and complicated, it is not easy for medical services to respond to requests and to improve the patients’ satisfaction rating. Thus, for the improvement of patients’ satisfaction, we organized a Committee for the Improvement of Outpatients’ Amenities in April 2006. As part of this effort, we conducted a survey on “blood and urine collection and its waiting room” in October 2014. By using the opinions and results obtained from the questionnaire survey, we tried to improve all of our amenities and services for the comfort of our patients, such as the facilities, the equipment, and the attitude and hospitality of our staff. Because we also carried out a similar survey in 2006, we were able to assess the current survey data in comparison with the previous report and verify the information of the questionnaire survey. A questionnaire survey for business evaluation is a useful method that can be applied to clinical settings. Using the questionnaire survey, we always make an effort to provide good services in our clinical laboratories now and in the future.
