An examination of factors affecting user and family satisfaction in nursing and assisted living facilities

Abstract

Abstract
Since FY 2011, Saiseikai has annually created and published 20 indicators used to evaluate the quality of welfare services, titled Indicators for Ensuring and Improving the Quality of Medical and Welfare Services. In the ten years since the start of the program, the data collected for the creation of the indicators have accumulated.
When items from this large data set were examined for correlation with the level of satisfaction of users of nursing care and welfare facilities and their families, a weak positive correlation was confirmed with the percentage of residents using the low-income burden reduction system and a weak negative correlation was found with labor productivity (value added / annual average number of staff). These findings suggest that proactive acceptance of residents using the low-income burden reduction program and not overly pursuing labor productivity may contribute to increased user satisfaction.
If possible, future research will utilize additional collected data and will develop indicators to evaluate improvement activities that can further increase user satisfaction.