The Effects of Employee Satisfaction on Customer's Perception of Service Quality in A Service Organization
A Empirical Analysis by Hierarchical Linear Model(HLM)
Keywords:
Employee Satisfaction (ES),
Service Profit Chain (SPC),
Service Quality (SQ),
Nested Data,
Hierarchical Linear Model (HLM)
2012 Volume 8 Issue 2 Pages 2-23
Details
Article 1st page
