The consideration on appropriateness of adopting results of user satisfaction surveys for evaluation of the city park management

The case in user satisfaction surveys of the city park management by designated manager's system

Abstract

Based on evaluated cases of designated managers in Tokyo and Shizuoka Prefecture, this paper considered appropriateness of adopting results of user satisfaction surveys that often used at present in order to grasp outside opinions as one of viewpoints to evaluate designated managers. First, items and level of work were compared with user satisfaction between similar parks. Secondly, satisfaction toward park use was compared with satisfaction toward park maintenance and customer service. The results showed that it was inappropriate to use results of current user satisfaction surveys for evaluation of park management