Abstract
In Japan, there are many cosmetics manufacturers, and the cosmetics market is growing rapidly. In recent years, basic cosmetics, such as moisturizing with lotion after washing the face and using beauty essence to address skin concerns, have become widespread, especially among young men. However, many men are reluctant to buy cosmetics due to a lack of knowledge about cosmetics and a lack of understanding of their skin type. In addition, many cosmetics shops are staffed by female customers and employees, making it uncomfortable for men to enter the shop. Therefore, we developed a prototype of "CHIE," a system that provides men with beauty consulting services using a chatbot that runs on a browser, instead of visiting the shop. The prototype uses Dialogflow and LINE to provide men with easy access to appropriate beauty advice, links to purchase products, and humor in the conversation. In addition, countermeasures against customer complaints were taken into consideration. In the interactive session, participants will experience a prototype version of "CHIE”.
https://ror.org/05jk51a88 
