Abstract
This study aims to establish new assessment index to comprehensively assess the service level of the road by areas considering current qualitative method and quantitative method together using a structural equation model. The results of the study are as follows. In case of Gangnam-gu, traffic flow, utilization behavior, signal control, maintenance and management, road design and information and others were found in order as the indexes, and for Seongdong-gu, maintenance, information and other, traffic flow, signal control, road design and utilization behavior were found in order as the indexes. Based on the results of this study, there were differences in the recognition of the users for the service provided regarding the operation of the road and the facilities according to the areas. In the respect of the execution of traffic policies, it is necessary to establish appropriate measures to reflect the recognitions of the service users by areas about the quality of the services
