Host: Eastern Asia Society for Transportation Studies
Pages 391
This paper empirically evaluates web site services from container shipping companies' perspective. The results suggest that carriers perceive vessel schedules and tracking to be the most important web site service attribute, followed by customs response, service routes, and electronic document service. Furthermore, a cluster analysis were employed to classify carriers into three groups, namely, schedule and tracking services oriented firms, support services oriented firms, and market and company information services oriented firms. Theoretical and practical implications of the research findings are discussed.
