2013 Volume 10 Pages 376-391
The study uses Data Envelopment Analysis (DEA) to establish a measurement model of towing performance of illegally parked vehicles. As the model can simultaneously deal with performance indicators with multiple input cost items and multiple output benefit items, it is a more objective performance evaluation model. Besides, using Analytic Hierarchy Process (AHP), and through the weights of the various input items and output items determined by experts and scholars, the paper sets the weight ratio of the original DEA model. In order to explore the practicability and effectiveness of the model developed, the paper carries out a case study of the towing operation of illegally parked vehicles in Taipei City. The analytic results can be referential for making comparison of towing performance of illegally parked vehicles amongst different impound lots.
