Supply chain management has been widely studied both academically and in practice. The logistics process is complicated and faces many risks. However, there are few studies about the performance of multinational retailing delivery service systems. Vulnerability is a new concept in risk analysis. If managers understood the most vulnerable parts of business, they could take action and allocate resources to avoid risk. This study develops an evaluation model and discusses the vulnerability of a multinational retailing delivery system via the fuzzy cognitive map and sensitivity model. From a survey, we establish an evaluation model to analyze and describe the vulnerability and resilience of the multinational retailing delivery system using various research methods. The results obtained in this study can be used to help managers formulate strategies and reduce risks proactively.
2016 Eastern Asia Society for Transportation Studies