Self-Assessment System for Hotel Classification

Abstract

We have developed a self-assessment system that can be easily used for hotel classification. In this paper, we show the relationships between tourists and hotels in recent years and point out some of the problems in the Japanese hotel market. And we outline that system and explain the effect such a self-assessment system may have on the market in Japan. This is the first trial in Japan of a hotel classification system we have developed in which an expert doesn't evaluate the hotel but the owner or manager evaluates his hotel by himself. This system will contribute to improving not only the relationship between tourists and hotels but also each hotel's management strategy.