Host: Japan Society for Fuzzy Theory and Intelligent Informatics (SOFT)
In this paper, we analyze a dialogue corpus between a user and an instructor toward the realization of smart help for novices who have some difficulty in operating a computer well. An experiment is conducted concerning the question and answer. The user asks a question to the instructor in another room by only his/her voice during operating word-processing software. The instructor also answers the question by only his/her voice. We construct the transcribed corpus based on the dialogues collected from the experiment. The speakers, the kind of task, the corresponding title of help, the kind of question, and the phase of dialogue are tagged. We analyze the corpus on the following contents: 1) the feature of each knowledge level, 2) the feature of each task, 3) the kind of question type. We show an example of scenario of smart help for novice based on the result of the analysis.
